SHERPA KIDS SOUTH AFRICA
PAYMENT TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
At Sherpa Kids we are committed to protecting the privacy of the personal information we collect about any person and to ensuring our compliance with Protection of Personal Information (POPI) Act 4 of 2013, regulations were gazetted on 8 September 2017. This privacy statement describes why and how we collect and use personal data and provides information on individuals’ rights.
In-order to conduct normal business operations, Sherpa Kids will collect personal information in-order to provide our services (namely Before-School Care, After-School Care, Holiday Programmes, and other services, for children, under the brand Sherpa Kids) safely and effectively, and to operate our business, to hire, train and manage our staff.
Notwithstanding the means of collection, processing, use, disclosure and retention periods for each purpose, this policy forms the overarching policy and guidelines of personal information collected.
When collecting and using personal data, our policy is to be transparent about why and how we process personal data.
This policy relates to Sherpa Kids collection and handling of personal information that is covered by POPI. It is not intended to cover categories of personal information that are not covered by the POPI unless otherwise specified.
Nature of Information collected
Sherpa Kids will collect, store and use personal information from customers, suppliers, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes.
Typically, this information includes, as appropriate:
Sherpa Kids may also collect, store, and use the following sensitive personal information that is deemed as “Special categories”:
Sherpa Kids collects this information, in-order to fulfil our legal responsibilities as a child- care provider, and in order to provide our contractual services to the customer.
Collection of Personal information
How Sherpa Kids uses the Personal information
Sherpa Kids will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Specifically, Sherpa Kids may also use your personal information in the following situations:
Disclosure of Personal Information
Sherpa Kids will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you, or where we have another legitimate reason in doing so (including for any of those purposes outlined above). Some of your information may be shared with:
Retention of Personal information and Data
Personal information collected by Sherpa Kids may be stored via paper-based forms or electronically.
All paper-based documents are held in secure filing systems by Sherpa Kids Franchisees and are directly accessible only by a small number of key personnel who have the appropriate authorisation to access the documents.
Electronic storage of personal data is retained in secure, password protected and where necessary, encrypted software platforms and products. This is accessible by key personnel who require access explicitly for the purpose to perform their roles in relation to providing Sherpa Kids services.
Sherpa Kids retain personal information and data processed for as long as is required for the purpose for which it was collected, and in accordance with the current legislative requirements.
In some instances, personal information may be held for longer periods where extended retention periods are required by law or regulation and as necessary in-order to defend our legal rights.
At the conclusion of the retention period, individual’s information will be destroyed via the following methods:
Storage of information in cloud systems
Sherpa Kids may store personal information within services provided by offshore cloud service providers (CSP’s). Sherpa Kids will make every endeavour to ensure that all CSP providers meet the POPI Act requirements and all other Legislative requirements that Sherpa Kids is obliged to adhere to.
Transfer of Information outside of SA
Privacy on our Web Sites and Applications
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided the company with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Right to Access Personal Information
Sherpa Kids will provide access to personal information upon request by an individual (or their representative) once identity has been satisfactorily confirmed. If at any time you wish to enquire about the personal information we hold about you, you may contact us firstname.lastname@example.org
Corrections and Concerns
If Sherpa Kids provides you access to personal information that it holds about you, you may also,
If you would like to exercise any of the above rights, please contact your Sherpa Kids franchisee directly or head office.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
Right to Complain
If we become aware of a privacy breach, we will take the following actions:
If at any time you would like to unsubscribe from receiving future emails, you can email us at: contact at email@example.com and we will promptly remove you from ALL correspondence.